Please don't be a 'Karen' for no good reason. We are not a large corporation, we are a small family run business, with two crazy kids that already have their own complaints department! On a serious note, we rely on a good working relationship with our customers and love seeing you return for more. We believe it's important to create a refund, returns and cancellation policy that's fair to both us and our customers.

• Before sending any items back please contact us to discuss the reasons and options for refund or exchange. 
• Items must be returned within 14 days of the purchase date with a valid reason for returning.
• Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your request, we will already have discuss this when you contact us but we'll need to see the item.
• If approved, a refund will be processed within 14 days to your original method of payment or an exchanged issued. 
• Items must be unused, undamaged, and in their original packaging. 
• Certain items, like personalised or sale items, maybe non-refundable.

Personalised or Custom-Made Products: 

Due to the unique nature of bespoke items, returns are not accepted for reasons other than defects or misrepresentation.

Faulty or misdescribed items can be returned within a "reasonable period" after purchase. You can request a return within 14 days of receiving your order. 

Return Process:

Please contact us as soon as possible on martin@banbadesign.co.uk letting us know the reasons you would like a return or refund. A return must be authorised (this includes standard and bespoke items) before sending the item back.

Return Postage/Shipping Costs:

If the item is deemed faulty beyond repair, 2129 will pay for return postage. In the event that the fault is due to misuse or incorrect ordering, the customer will have to pay return postage. 

Return Address:

Information will be provided by email on how and where to return your goods if the agreement has been made to make a return or an exchange.

Refunds:

• Refund Method: Refunds will be processed using the original payment method.
• Refund Timeline: It can take 10 days from the receipt of the returned item to process the refund.

UK website terms and conditions:

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Twenty One Twenty Nine' or 'us' or 'we' refers to the owner of the website whose registered office is based in NI.  The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for marketing purposes
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.